In short, we provide the facility to take backups free of charge, but we do not manage this facility for you. 

When you purchase a Cloud Instance you request for snapshot storage. We can set up your servers to automatically take snapshots on a schedule, or it can be manually taken/restore them.

A few important points 

1. A snapshot is not the same as a total backup - snapshots are a capture of delta data (difference between original template and a VMs current state), and should the whole VM be lost, there's no guarantee of being able to recover from a snapshot.
2. Snapshots are not validated or guaranteed - the process is automatic, and with thousands taken daily it is not possible to validate them - in short, always have a backup!
3. Snapshots can also be used to create your own templates to deploy from at a later date.

Snapshots are a great tool that allows a level of resiliency to data loss and an easy way to scale horizontally by deploying per-configured VMs, but are in no way a substitute for an actual backup plan.

At WebDady, we recommend a 3-step plan for backups

1. Make use of OnApp's automated snapshots
2. Make use of Continual Data Protection (CDP) solutions like R1Soft or Open-source alternatives like Bacula 
3. Have a local backup, even if taken less frequently

If you'd like to discuss a backup solution, we're always happy to help, just get in touch